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What should you do first?
Start with the casino, because state regulators expect it. These steps keep your case clean:
- Use the complaint process on the casino's site, and get a ticket or complaint number.
- Write down what happened, with dates, times, your username and the amount.
- Save screenshots, emails and chat logs.
- Keep the casino's reply, because a regulator is likely to ask for it.
- If the matter stays unresolved, file with the state regulator.
How do complaints work in each state?
We have read the process in three states so far. For the others, start at the regulator named on your state page.
| State | First step | Then | Timing |
|---|---|---|---|
| New Jersey | Complain to the casino and get a response | Send the Internet Gaming Dispute Form to the Division of Gaming Enforcement, with your complaint and the reply | None found in the sources we read |
| Pennsylvania | File with the operator and get a complaint number | File the online form with the Gaming Control Board | Within 30 calendar days of the incident (2019 Board release) |
| Michigan | Complain in writing to the operator | Submit to the Gaming Control Board, using its form | Operator must respond within 10 calendar days |
What can a regulator do about your complaint?
A state regulator can investigate your complaint and press the operator. Michigan's board may investigate as it sees fit and direct corrective action. Pennsylvania gives each complaint a case number and an investigator, and separates a complaint from a dispute, which is a claim for a specific amount of cash or merchandise. A regulator is not a guarantee that you will get the outcome you want.
Who do you contact in New Jersey?
The New Jersey Division of Gaming Enforcement lists igaming@njdge.gov and (609) 984-0909 for internet gaming questions. Its dispute form is linked in the sources below. It defines a dispute as a complaint that cannot be resolved after the casino has exhausted all reasonable means.
Can you complain about an offshore casino?
Only to the casino, and then to any independent dispute provider named in its terms, because no US state licenses it. Foreign regulators may not take up individual disputes. See offshore withdrawal disputes for the steps.
What are the rules in your state?
Each state sets its own online casino rules. Pick a state to see its status, its regulator and the date we last checked it.
Read next: Licensed operators
Sources
Checked November 5, 2026. Regulator rules were read through the sources listed, and they can change. How we research.